Course

MTG: Conflict Management

2 Lessons

Conflict is a form of interaction among parties that differ in interests, perceptions and preferences. As a Judge, you will encounter conflict in many forms, many times over.

Conflict is a multi-dimensional construct, and shouldn’t be considered a “bad” thing, but rather something we need to recognize in terms:

  • What type of conflict we are experiencing
  • Where it is occurring
  • Who is experiencing conflict
  • What is causing conflict

This module will start off with a quick recap of conflict, move on to ways to manage conflict, and then manage emotions. It will then discuss effective communications, especially in a conflict management context, and discuss individual and cultural differences that might impact conflict management. Finally, it will provide recommendations for moving beyond conflict.